Salmoiraghi & Viganò

Una pessima esperienza mai più non vi consiglio

Bellissimo negozio in centro Milano con spazi ampi, offerta diversificata e personale eccellente. Ho acquistato lenti da vista per occhiali multifocali la cui montatura la avevo già disponibile. Nessun problema e bellissima esperienza con personale disponibile e preparato. Tempi ragionevoli (10 giorni) per la lavorazione e rispettati.

Ottimo

Commessi gentili e disponibili e varietà di prodotti in negozio

We bought a pair of Miu Miu sunglasses yesterday and we are absolutely delighted with them! The whole experience was wonderful, especially thanks to the lovely sales assistant, who was incredibly kind, attentive, and helpful. She gave us excellent advice and helped us choose the perfect pair. We truly appreciated her warm and professional approach. Thank you for the lovely experience!

Non comprerò mai qualcosa da questo azienda. ZERO CUSTOMER SERVICE AFFIDABILE. Sono senza occhiali graduati da un mese e mezzo per colpa vostra!!! Il 5 agosto ordino le aste: “10 giorni”, mi dite. Chiamo, nessuno risponde. Torno in negozio: niente. Scopro solo il 5 settembre che non avevate mai fatto l’ordine. Nessuna spiegazione, solo scuse. Ordinate finalmente(?????) passano altri 10 giorni: ancora niente. Scrivo, chiamo: o silenzio o “non è arrivato” rispondendo solo dopo 2 giorni ad ognu messaggio. Non comprerò mai niente e dico a tutte le persone che conosco, scriverò a ogni social media.

Ho fatto la visita per acquistare le lenti a contatto, dopo una settimana mi presento lì chiedendo se ci fossero e mi è stato detto che le lenti sono state perse. Pessimi.

I purchased a pair of Persol PO3377V glasses in July because I wanted to invest in a good-quality upgrade. While I have no issue with Persol itself, I was very disappointed with the fitting advice I received. I repeatedly explained that I have a small nose and narrow nose bridge, and I specifically wanted a frame that would fit securely. At the time, I was not familiar with nose bridge width because I had never experienced this issue with my previous glasses, so I relied on the optician’s professional guidance. I was assured that the frame would not slide and that Persol was suitable for a narrow nose bridge. The temples were tightened, which made the glasses feel secure at the time, although I also mentioned that they were resting on my cheeks. I was still reassured that the fit was fine. After returning to Toronto, having my prescription lenses fitted, and wearing them regularly, I realized the nose bridge was actually too wide for my nose. The glasses now slide, and I have to spend additional money on nose pads to correct the fit. This is especially frustrating because I clearly communicated my concerns before purchasing. Had the fit been properly assessed and the bridge width explained to me, I would have chosen a different frame. For an expensive pair of glasses, I expected much better professional guidance. The store should seriously reconsider the level of fitting advice being provided and ensure its opticians are properly assessing customers’ needs instead of focusing primarily on making a sale. Super disappointed.